All Embroidery orders must be placed through one of our trusted promotional partners (see page)
Turn Around: Standard turn around time is two weeks. Rush orders that must ship before two weeks, must be confirmed with the Embroidery Accounts Manager prior to submitting your purchase order. There is an additional charge for all rush orders. Rush charges will be assessed individually based on the order. Please contact the Embroidery Accounts Manager for quotes on rush jobs.
Artwork: Tapes are accepted in DST or EMB file format. If tapes/ embroidery ready files are not available we will convert your artwork. The charge varies depending on detail and stitch count of the design. We accept JPEG, PDF, EPS, Adobe Illustrator CS6 or earlier, and Photoshop CS6 or earlier files. Graphix Corporation is not responsible for copyright issues on submitted artwork.
Goods: Goods must be received at least 5 days prior to the run date to allow for time to check them in and deal with discrepancies. If goods are not received before the run date the order will be rescheduled. Allow at least 1% spoilage per logo per order. If order must ship with a required amount of pieces, make sure that you allow for the possibility of spoilage; order overruns as necessary.
Pre-Production Proof: A virtual proof and production worksheet for your order will be sent via email prior production to ensure artwork, size, placement, and thread colors are correct. Art must be supplied no later than 2 days after the receipt of purchase order. To avoid having to reschedule the order please expedite approval of the proof.
Shipping: Drop shipping directly to your client, must have detailed shipping instructions on the purchase order including labeling and packaging. Shipping addresses must have street address, attn, city, state, and zip code. A P.O. Box is not acceptable. Handling charges will be applied to orders shipping from Graphix, except swatches and proofs. Graphix prefers to ship all orders via UPS unless otherwise listed. Orders shipped via Fed Ex require a third party account number and a contact phone number.
Multiple Drop Shipments: Shipment Locations, quantity breakdowns, and shipment methods must be received no less than 5 days prior to the scheduled run date. Orders requiring multiple drop shipments will be charged for handling. Contact the Printing Accounts Manager for information regarding these charges.
Shipping Via Freight Truck: Shipping via freight is arranged by the purchaser. Graphix must be provided with proper information to process and prepare the order. Any paperwork needed must be faxed prior to the run date.